1. Applicability

This Sector Profile is designed to help financial institutions (FIs) quickly familiarise themselves with the most frequent and important environmental and social (E&S) aspects of companies operating in the telecommunications sector. It aims to be a starting point for thinking about E&S risks and opportunities, and not a detailed technical guidance document.

  • Using this Sector Profile
    A company can be affected by non-sector specific issues such as impacts on Indigenous Peoples and cultural heritage. Therefore, each company must be carefully considered based on its specific characteristics and circumstances including scale of operation, location, technology utilised, management capacity, commitment and track record, and supply chains. Additionally, environmental and social (E&S) impacts, risks and opportunities in a particular company or sector can change over time for a number of reasons (e.g. changes in the applicable laws, or expansion of a company’s activities or assets).

    This Sector Profile draws on internationally recognised good practice standards and guidance, particularly the International Finance Corporation (IFC) 2012 Environmental and Social Performance Standards and the World Bank Group Environmental, Health and Safety (EHS) Guidelines. The Sector Profile identifies key international standards that are generally applicable to each sector (refer to the ‘Standards, guidelines and other resources’ section below). It is not a substitute for such standards, which should take precedence as authoritative sources and basic technical references. Applicable laws and regulations must be considered and compliance with them should be regarded as the minimum acceptable performance standard. Situations/transactions in which the FI (i) would conduct E&S due diligence against international standards and/or (ii) require its clients to comply with such standards shall be determined by the FI’s E&S management system(s) (ESMS).

    See Resources for indicative questions/checklists that a FI should ask/use when evaluating a credit line to clients from an E&S perspective.

  • Scope of this Sector Profile
    This telecommunications Sector Profile sector covers the operation and maintenance of telecoms infrastructure, including:

    • Fixed line communications and wireless voice and transmission infrastructure (e.g. terrestrial and submarine cables).
    • Television and radio broadcasting systems.

    The Sector Profile does not cover the production of films, broadcast material or advertising. It also does not address issues arising in the manufacture of cellular telephones or hardware associated with telecom services. Unless otherwise stated, this Sector Profile is only applicable to the operational phase of business activities. For consideration of risks and impacts arising from construction or renovation of retail outlets refer to the BII Project Design and Construction Guide.

2. Key environmental and social aspects

This section outlines some of the specific risks and impacts that emerge from poor E&S practices. Weak management of these issues may lead to reputational damage, have an impact on a company’s capacity to raise funding (debt and equity) and, more broadly, negatively impact a company’s financial performance. Conversely, sound E&S practices are likely to improve a company’s reputation, access to funding and overall performance.

  • Management commitment, capacity and track record (CCTR)
    Companies need management’s commitment and sufficient capacity to ensure that the necessary resources are available for sound E&S management. Refer to BII Guidance: Assessing Companies’ Commitment, Capacity and Track Record.
  • Environmental and social management system (ESMS)
    Companies should develop and implement an ESMS commensurate with the level of risks and impacts associated with its activities. For further advice refer to BII E&S Briefing Note: Company level E&S management system.
  • Labour and working conditions
    Note – Occupational health and safety is covered separately below.

    For further general guidance on Good International Industry Practice (GIIP) relating to labour standards and working conditions (in line with ILO Core Conventions), refer to BII E&S Briefing Note: Labour Standards and IFC Performance Standard 2: Labor and Working Conditions, and IFC Good Practice Note: Non-Discrimination and Equal Opportunity.

  • Occupational health and safety (OHS)

    Risks for the business Companies may face prosecution or fines if workers or contractors are injured or killed. Damage to/loss of the company’s assets with potentially costly transmission outages. Increased insurance premiums and potential legal claims can result from poor OHS practices. Low workforce morale and erosion of trust or industrial action as a result of poor practices can lead to higher staff turnover, additional training and recruiting costs and reputational damage. Use of security forces can present a risk for workers and local communities if security personnel are not carefully selected, trained and monitored. This can affect the company’s operations and reputation.
    Opportunities for the business Proactively involving workers and contractors in key decisions can help to identify and maintain good OHS practices and improve their acceptance if new or significantly different to previous practices. Quality of service can be improved and insurance premiums for workers’ and compensation payments reduced.

    OHS is an important consideration for any business, regardless of sector. All companies must have in place appropriate OHS and emergency preparedness and response management systems, commensurate with level of risks.

    If contractors are involved in operation and maintenance activities, companies should implement measures to ensure contractors work in accordance with applicable regulations and Good International Industry Practice (GIIP). Such measures should be covered in companies’ OHS and emergency preparedness and response management systems.

    Specific OHS risks in the telecommunications sector can include:

    • Physical hazards (e.g. elevated and overhead work during assembly of towers or installation of antennae, work in confined spaces for underground fixed line installation, falls from height and motor vehicle safety).
    • Electrocution (e.g. exposure to live power lines/sources during maintenance and operation activities).
    • Exposure to electromagnetic fields (EMF) (e.g. working close to transmitting antennae emitting radio waves and microwaves).
    • Exposure to noise (e.g. from backup power generators).
    • Exposure to optical hazards (e.g. risk of permanent eye damage due to exposure to laser light during fibre optic cable connection activities,).
    • Travel and work in remote sites (e.g. where base stations are located in remote sites, lacking basic infrastructure, locations that may sometimes require significant travel by dangerous roads/means).
    • Fire risks (e.g. presence of flammable materials in high-powered laser installation areas).
    • Security (e.g. telecommunications infrastructure is often a strategic asset for a country and is protected in order to prevent sabotage and fuel theft (this can be a very high risk in some geographies). Measures should be implemented to ensure that security forces are appropriately trained in the use of force and to respect workers’ rights.

    For further sector-specific guidance refer to the World Bank Group EHS Guidelines for Telecommunications.

    For further general guidance on GIIP relating to OHS, refer to BII E&S Briefing Note: Occupational Health and Safety, IFC Performance Standard 2: Labor and Working Conditions, World Bank Group General EHS Guidelines and BII Good Practice: Preventing Fatalities and Serious Accidents.

  • Resource efficiency and pollution prevention

    Risks for the business Fines and penalties can be imposed for non-compliance with national pollution prevention standards, especially for hazardous materials/waste management and air emissions. Excessive expenditure on energy supply. Excessive expenditure on management of solid waste.
    Opportunities for the business Lower operating costs, reduced environmental footprint and better preparedness for resource shortages or increased price of resources can result from the implementation of good practice design of telecoms facilities and through the adoption of energy efficiency measures and or the installation of renewal energy (e.g. solar photovoltaic panels). The introduction of remote control systems for fuel consumption can help to monitor and optimise energy consumption and also identify oil theft at communication towers (as towers are numerous and wide spread, it is not always possible to have 24/7 security at each tower). In some instances, telecommunications companies can investigate take back/reuse/recycling programs for consumer equipment such as cellphones and their batteries.

    Energy efficiency: Where possible companies should seek to introduce energy efficiency measures as they can substantially reduce operating costs. Through improved net energy conservation ratio (i.e. energy output per unit of energy/fuel input). This can also help to futureproof companies against increasing stringent global air emission regulations.

    When evaluating the design, financing and operation of telecoms facilities companies should seek to explore the business opportunities that arise from the use of cleaner technologies and the adoption of energy efficiency measures as a means to reduce operating costs and anticipate regulatory changes.

    There are increasing opportunities to use renewable energy in the telecoms sector, particularly through the installation of solar photovoltaic panels in telecommunication towers. Using solar photovoltaic panels not only reduces GHG emissions, it also reduces the need to transport fuel to remote areas, so reducing the risk of spills, fire and theft (of oil or diesel). However, some precautions may need to be taken to prevent the theft of solar panels.

    Air emissions: The primary sources of air emissions in the telecommunications sector are the exhaust fumes from vehicle fleets and power generation where diesel generators are used. Telecommunications companies should ensure that any new equipment purchased meets international phase-out requirements for hazardous emissions, and that the disposal of existing equipment is in line with the good practice outlined below.

    Waste management: The telecommunications sector does not directly generate significant waste material. However, the batteries from power generation and electronic processes as well as waste oils and the components of irreparable transformers and cooling equipment, which are by-products of the sector, are hazardous waste and require careful handling.

    Companies must ensure that even small volumes of potentially hazardous waste (e.g. used oil, circuit boards etc.) are stored, handled, transported and disposed of according to GIIP and in a manner that prevents environmental contamination or danger to workers or nearby communities. Telecommunication companies should investigate introducing take back/reuse/recycling programs for consumer equipment such as cellphones and their batteries.

    For further sector-specific guidance, refer to the World Bank Group EHS Guidelines for Telecommunications.

    For further general guidance on GIIP relating to resource efficiency and pollution prevention, refer to BII E&S Briefing Note: Resource Efficiency and the circular economy, BII E&S Briefing Note: Pollution Prevention, IFC Performance Standard 3: Resource Efficiency and Pollution Prevention and the World Bank Group General EHS Guidelines and the the World Bank Group EHS Guidelines for Shipping.

  • Community health, safety and security

    Risks for the business Social license to operate can be put at risk if social impacts and/or community relations are not well managed, particularly regarding information around the perceived health impacts of electric and magnetic fields or around the visual impacts of cellphone towers and noise from backup generators. Reputational damage and significant management costs can be incurred to address social opposition and criticism from perceived risks. Inadequate use of security forces could trigger social tensions, which could significantly impact a company’s reputation and operations.
    Opportunities for the business Engaging with the community and addressing community impacts at the initial design phase and in the siting and management of telecommunications services can help ensure long term successful operation of the facility including protection of infrastructure.

    Emergency preparedness and response: Companies must implement emergency preparedness and response systems to respond to accidental and emergency situations associated with the company’s activities in a manner appropriate to prevent and mitigate any harm to people and/or the environment. Companies should develop these systems in collaboration with appropriate and relevant third parties (e.g. local authorities).

    Health: Risks of exposure to electromagnetic fields are the most high-profile public concern in the telecoms sector in terms of the potential health effects. Telecommunications companies should follow the results of emerging authoritative research with regard to health effects and adopt a preventive risk minimisation strategy (see World Health Organization). Community consultations should be undertaken to agree antenna towers sites and good engineering practice should be used for the installation of directional links.

    Safety: Masts and towers and associated power supplies should be secured to prevent public access and illegal power connections. Fences, signs and security guards can be used to ensure that sites are secure. Mast design should incorporate anti climbing devices and follow GIIP. Mast design should also consider potential natural hazards and proximity to airports and flight paths. Refer to the standards recommended for steel antennae towers by the Telecommunications Industry Association.

    Security: Telecommunications infrastructure often needs to be protected to prevent illegal power connections, the theft of components/fuel and of sabotage or access by external parties for safety reasons. Companies should be guided by principles of proportionality and good international practice in relation to hiring, rules of conduct, training, equipping, and monitoring of any workers and by applicable law. These practices are consistent with the standards and principles set out in the general guidance documents referenced throughout this document.

    Noise: Back-up power generators are a source of noise for surrounding communities. Telecommunications service providers should seek to ensure that design and operation of base stations will minimise noise by the careful positioning of generators (e.g. away from residential areas) and through the deployment of noise suppression shields.

    For further sector-specific guidance, refer to the World Bank Group EHS Guidelines for Telecommunications.

    For further guidance on GIIP relating to community health, safety and security, refer to BII E&S Briefing Note: Community Health, Safety and Security and IFC Performance Standard 4: Community Health, Safety and Security, Security,UN Code of Conduct for Law Enforcement Officials,UN Basic Principles on the Use of Force and Firearms by Law Enforcement Officials and Voluntary Principles on Security and Human Rights.

  • Land access, use and acquisition
    Telecommunication towers typically require the acquisition of small (but sometimes numerous) plots of land (mainly for tower installation and also for associated facilities such as access roads. Telecommunication towers are often regarded as critical national infrastructure (CNI). Therefore an expropriation process could be triggered, though usually companies and governments will seek to negotiate with affected communities before triggering an expropriation process.

    For further general guidance on GIIP relating to land access, use and acquisition refer to BII Project Design and Construction Guide and BII E&S Briefing Note: Land Acquisition and Involuntary Resettlement and IFC Performance Standard 5: Land Acquisition and Involuntary Resettlement.

3. Business integrity considerations

FIs should ascertain and continue to ensure that companies (regardless of sector) comply with the FI’s business integrity requirements. For further information, see Business Integrity.

  • Business integrity issues specific to the telecommunications sector
    The telecommunications industry is particularly vulnerable to corruption because of its complex governance structures and the significant interaction between public and private entities. Licensing processes, regulation and price setting are areas which are particularly prone to corruption. Conflicts of interest and hidden ownership by government officials are also known risks in the sector.

    Petty corruption in customer services is also an identified risk and the sector is also subject to increased scrutiny regarding potential data security risks.

    Companies should have strong systems in place for managing engagement with government officials and customers. These systems should also be independently audited.

    For further guidance please refer to Transparency International – Overview of corruption in the telecommunications sector.

4. Advice for financial institutions

See also Resources and Transaction Cycle.

  • Sector risk overview
    There are a number of E&S issues that may be material to the long-term value of telecommunication companies. These risks will vary depending on the specific circumstances and geographies of each company. FIs should expect to find that while E&S risks and impacts can be complex, they can usually be addressed through the application of widely used, proven techniques and management practices (although this will need to be assessed on a case-by-case basis). External consultants can be engaged to advise on E&S matters, depending on inter alia the nature, scale and location of a company’s operations, its track record and the FI’s expertise and capacity to conduct appropriate E&S due diligence.

    It should be noted that the telecommunications industry is particularly vulnerable to corruption because of its complex governance structures and the significant interaction between public and private entities. FIs should ensure that adequate systems to mitigate these risks are implemented by companies.

  • Scoping considerations
    In addition to the aspects highlighted above relating to a company’s assets, activities and workers, FIs should also take into account the following during the life of the credit line, from screening to credit paydown:

    • Associated facilities: (e.g. access roads, transmission lines to electrify the towers).
    • Contractors: Whose operations present significant issues which could have an impact on the business (e.g. construction contractors, land clearing, security services).
    • Supply chains: Where these could present significant E&S risks. Even where a company cannot directly address risks because it lacks leverage or commercial influence, it is important that FIs are aware of the risks. For further guidance on supply chains refer to BII E&S Briefing Note: Supply Chains.

  • Situations requiring extra attention
    Extra attention, longer timescales and enhanced E&S due diligence may be required in more complex situations. This will ordinarily involve engaging consultants (see BII Guidance: Working with Consultants) to conduct a gap analysis against the applicable local and international E&S standards (e.g. IFC Performance Standards and World Bank Group EHS Guidelines)

    Examples of activities or situations in the telecoms sector which require extra attention include:

    • New Projects/Expansions: Greenfield construction/major expansion Projects, particularly where the site is in a sensitive area (e.g. close to housing).
    • Associated Facilities: In some cases associated facilities (e.g. access roads) present additional E&S risks and impacts which need to be assessed.
    • Security: Given the strategic nature of the telecommunications sector, assets will typically require the implementation of significant security measures. This is often exacerbated in areas with high security risks. Additionally, fuel theft in telecommunication towers can be a major concern in some regions.
    • Privacy and security concerns: These may be raised by customers with significant impacts on business success. FIs should ensure that telecommunications operators engage with host governments to clearly establish their responsibilities in areas such as security, anti-terrorism and appropriate content for children. They should also collaborate with suppliers and partners to tackle privacy and security issues in new service areas such as cloud security and mobile applications.
    • Transactions/geographies with high business integrity risks: It should be noted that the telecommunication sector is considered particularly vulnerable to corruption because of its complex governance structures and the need for significant interaction between public and private entities.
    • Any activities involving involuntary economic and/or physical displacement of communities or significant adverse impacts on biodiversity or ecosystem services, Indigenous Peoples, cultural heritage or local communities.

5. Standards, guidelines and other resources

FIs should consult the applicable laws and, as appropriate, international standards such as the IFC Performance Standards and World Bank Group EHS Guidelines. The below focuses on international standards that may be applicable. As stated above in this Guidance Note, FIs shall require their borrowers to comply with applicable laws.